Thank you for choosing Blue Hands United! This Shipping and Returns Policy provides information about shipping procedures, returns, and refunds for merchandise available on our website https://www.bluehandsunited.org. Please note that all merchandise orders are processed and fulfilled through our partner, Printful.
Shipping
- Processing Time: All merchandise orders are processed by Printful. Please allow the quoted amount of business days for order processing before shipment. Note that processing times may vary during peak seasons.
- Shipping Methods: We offer a range of shipping methods through Printful, including standard and expedited options. The shipping method you choose at checkout will determine the estimated delivery time.
- Shipping Costs: Shipping costs are calculated based on your location, the shipping method selected, and the items in your order. Shipping costs will be displayed during the checkout process.
Returns and Refunds
We strive to provide high-quality products, but we understand that issues may arise. Please carefully review the following policies regarding returns and refunds:
- Returns: As all merchandise is fulfilled through Printful, we follow their return policies. Printful handles returns for damaged or defective items. If you receive a damaged or defective item, please contact us at bluehandsunited@gmail.com within 7 days of receiving your order. We will provide instructions on how to proceed.
- Refunds: Given that all sales are final, we do not offer refunds for merchandise purchases or donations. If you encounter an issue with an order, such as receiving a damaged or defective item, please follow the instructions above under “Returns.”
Donations
All donations made through our website are considered final and non-refundable. We sincerely appreciate your support and contributions to our cause.
Contact Us
If you have any questions or concerns regarding our Shipping and Returns Policy, please reach out to us at bluehandsunited@gmail.com . We are here to assist you.